“We work together to provide world class customer service to our clients”
We are ICSC (The International Customer Service Center). As the name suggests we are the support team for our customers’ technical fault enquiries. We support a multitude of products including: Data Center / Colocation, Managed Services, Voice / VoIP, IP, Data and Security. Our team currently consists of 90 agents covering 24/7 operations for EMEA (Europe, Middle East and Africa). The team is divided into 5 sub teams (UK and Ireland, North (Germany and Nordic), South (France, Italy and Spain), 24/7, and designated (larger international customers who purchase support and work with 1 specific person on a daily basis)) who work together to provide world class customer service to our clients.
We are a very multinational team providing support to our customers via phone, email, and online (Live Chat, Online Portal) in 15 different languages including: English, German, French, Spanish, Italian, Dutch, Swedish, Portuguese, Polish, Czech, Slovakian and more. We are proud to be able to provide the best support to our customers in their local language. We currently have agents native from countries such as: Congo, Brazil, Sweden, UK, Sierra Leone, Poland, Italy, Spain, Greece and many more. We work very closely with all teams within the company from sales to engineering who are located mostly under one roof.
In 2016 we managed to reach the highest historical customer satisfaction scores ever seen in our company, we pride ourselves on our quality and customer first attitude and are always looking for fresh new ideas to transform the way we work for the better.
So you might ask “ok, but what do you actually do?” Well, imagine your internet or phone stops working. If you’re not an engineer you need to call your provider’s technical support, that’s us. We communicate with customers, listen to their problems, and manage their service outage between our teams until the problem is fixed and their service is restored.
Come and join us! Whether you’re an experienced service desk agent, fresh from the university of life, or still studying and want to take a first step on the work ladder. Join our team, join our multilingual, multicultural, multinational environment. Meet and work with people from all over the world!