ABSL prize
 
 
 
 
 
 

Who Are We?


We are a multicultural dynamically growing company that specializes in providing business processes and services. Founded in 2004 as a shared services center for a leading global telecommunications company. We have driven our transformation into a full-fledged “Business Process” partner providing services across the Globe.

We improve our customers’ business performance, speed up implementation times and increase customer satisfaction. We can do this separately but we achieve the biggest results through mutual synergy by merging services into one integrated process.


languages supported

+

inbound calls received per year

+

CISCO certified engineers

+

Employees

MORE INFO

OKIN BPS Services

 

Remote Solutions

MORE INFO

Back Office Solutions

MORE INFO

Process Engagement and Engineering

MORE INFO

Technical Solutions

MORE INFO

Consultancy Services

Your business, your way, we’re here to help. So if you simply wish to engage better processes on your own or rebuild with your own SSC, we will assist with our know-how.

Our experience is your push-through the normal steps of change; evaluation, preperation of plans, implimentation, and evaluation. We are your assistance to help you realize the needed outcomes.

Career in OKIN BPS

 

For us, people are the key.

We have various vacancies for graduates and senior candidates in admin and it fields.


check available jobs

Business stories

ITIL Centre of Competence

 

In 2012 Okin started with the Change Management Admin team of 9 people for our key client; the largest Telecommunication Company in the world. They needed admin support for their key Change Managers. Change Management is governed by ITIL framework which has helped many organizations around the world to streamline their processes (e.g. NASA, Walt Disney, Deutsche Telekom etc.). The change process as defined by ITIL would not be feasible without a perfect documentation of all assets and changes made to them which is the main responsibility of a Change Administrator. In the same year we also created a new SLA Reporting Team to monitor and evaluate the quality and availability levels of Verizon services.

MORE INFO

Global Logical Provisioning

Global Logical Provisioning
 

The Global logical Provisioning (GLP) team were the first technical group in Ostrava. In 2007 the team started with 5 people, called the European PVC team reporting directly to our key client in Sweden. The team were responsible for connecting the physical line.

Intitially the customers were sceptical but very quickly noticed the improvement in the service. The initial feedback was that we were more responsive. We immediately measured the lost calls which were at 40%. Within a few months the lost calls were reduced to 2%. We also instigated a monitoring system to ensure there was a set criteria for the response times.

MORE INFO

The European Customer Solution and Repair ( ECSR)

 
  • ECSR deals with complex issues and provides quick and smart solutions for high value enterprise clients.
  • Consistently delivering a high quality service via an experienced Incident Management team
  • Creating and delivering be-spoke processes tailor made for each customer’s requirements.
  • Increasing Customer Satisfaction standards by 17% in 3 years.
  • Experience of being able to manage, co-ordinate and maintain a large number of tickets and devices.
  • Creating our own in house training academy ensuring we have a high caliber of trained engineers.
MORE INFO

International Customer Service Centre

 
  • Our approach is to work in partnership with you. This is OKIN’s core focus. Ensuring your customers – Our customers receive the best Customer Service 24/7, 365 days a year.
  • Providing world class Customer Service to multi-national enterprises.
  • We pride ourselves on our quality and customer first attitude.
  • Providing bespoke language based technical support for some of the world’s leading multinationals.
  • Through core languages such as English, French, German, Spanish, Italian, Portuguese, Dutch, Swedish, Polish, Czech, and Slovak.
MORE INFO