Who Are We?


We are a multicultural dynamically growing company that specializes in providing business processes and services. Founded in 2004 as a shared services center for a leading global telecommunications company. We have driven our transformation into a full-fledged “Business Process” partner providing services across the Globe.

We improve our customers’ business performance, speed up implementation times and increase customer satisfaction. We can do this separately but we achieve the biggest results through mutual synergy by merging services into one integrated process.


hours

in average to repair a device anywhere in the world

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devices under management

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Employees

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inbound calls received per year

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OKIN BPS Services

 

Remote Solutions

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Back Office Solutions

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Process Engagement and Engineering

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Technical Solutions

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Consultancy Services

Your business, your way, we’re here to help. So if you simply wish to engage better processes on your own or rebuild with your own SSC, we will assist with our know-how.

Our experience is your push-through the normal steps of change; evaluation, preperation of plans, implimentation, and evaluation. We are your assistance to help you realize the needed outcomes.

Career in OKIN BPS

 

For us, people are the key.

We have various vacancies for graduates and senior candidates in admin and it fields.


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Success stories

Jan Weiss, HR Business Partner

 

I started as a Job Controller (Delivery Manager), then became a Team Leader and a trainer.

After nearly 8 years I made a 180° turn and joined Human Resources as a Recruitment Specialist. Finally, I teamed-up with our HR Business Partners.

All positions had something special to offer. But HR Business Partner is the most interesting one. It´s all about people, and as long people are not boring, this job won´t become boring either.

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Marcela Rakowská, Department Manager

 

I started my career in OKIN as a Delivery Manager. It was my first job experience, so I was basically excited about everything – the people, the working environment and also about the new terminology and abbreviations I had never heard about.

After two years, I was approached by one of my team leaders, who knew I’m from Český Těšín, and thought it was likely that I would be able to speak Polish. He introduced me to a completely different environment – the technical side. He was setting up a new team within the Repair department (European Managed Services) and was looking for Polish speakers to support customers’ sites in Poland.

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Ondřej Jaroš, Senior Team Leader

 

My career in OKIN started in 2012, with checking orders for technical validity. I wanted to know more about the technical aspects of the work, so I started attending a Networking Academy course. A few months (and courses) later, I found myself in a senior technical position in the Change Control team. The effort had paid off, so I kept working on myself. Interestingly, the time I spent studying made me appreciate the potential that people have, so I took a step away from my technical career and became DeputyTeam Leader. I have also been entrusted with the management of our internal Networking Academy – the very institute that helped me get to where I am today. I couldn’t say no to that I enjoy working with people, supporting them, helping them to advance in their careers and reach their potential.

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David Šindler, Tier II engineer

 

“OKIN is actually the first company I worked for. As the first company, they have offered me a great first job experience, good salary and a great opportunity to grow, especially through the Network Academy. I like the people here in OKIN. Most of them are very friendly, and the events that OKIN organizes make the experience even better.” I started in the Project Engineering team. At the time, this team was new here in Ostrava, as it had just moved here from the Netherlands. The type of work was more administrative than technical so I started studying CCNA on my own and later CCNP Switch in the OKIN Network Academy. I gained networking skills and decided to move to a more technical job. My chosen team was ECSR Core (Tier 1 position). I started as a newcomer as part of the day team, and shortly after moved to shifts […]

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