ABSL prize
 
 
 
 

Who Are We?


We are a multicultural dynamically growing company that specializes in providing business processes and services. Founded in 2004 as a shared services center for a leading global telecommunications company. We have driven our transformation into a full-fledged “Business Process” partner providing services across the Globe.

We improve our customers’ business performance, speed up implementation times and increase customer satisfaction. We can do this separately but we achieve the biggest results through mutual synergy by merging services into one integrated process.


+

CISCO certified engineers

+

outgoing calls per year

hours

in average to repair a device anywhere in the world

+

Employees

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OKIN BPS Services

 

Remote Solutions

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Back Office Solutions

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Process Engagement and Engineering

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Technical Solutions

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Consultancy Services

Your business, your way, we’re here to help.  So if you simply wish to engage better processes on your own or rebuild with your own SSC, we will assist with our know-how.

Our experience is your push-through the normal steps of change; evaluation, preperation of plans, implimentation, and evaluation. We are your assistance to help you realize the needed outcomes.

Career in OKIN BPS

 

For us, people are the key.

We have various vacancies for graduates and senior candidates in admin and it fields.


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Business stories

Planting Fruit Trees

Planting Fruit Trees
 

A wise old sage once asked, “When is the best time to plant a tree?” The young businessman replied,” well obviously it has to be now!” “NO!” the wise old lady yelled, “you idiot, you want fruit now, you had to plant it 10 years ago! Since you didn’t, you now see the fact that the second-best time to plant a fruit tree is now.” Training is much like this, you must engage it, prepare it, rearrange it, move with it, change it, and be ready to give it much attention. This is no different than managing your fruit tree: watering, fertilizing, stabilizing, weeding, treating for insects, and pruning. All the energy put in will yield fruit only after this and some time. Thankfully people are not apples, and we can move faster than an orchard for sure. In 2011 OKIN BPS could see great promise in our future if […]

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ITIL Centre of Competence

 

In 2012 Okin started with the Change Management Admin team of 9 people for our key client; the largest Telecommunication Company in the world. They needed admin support for their key Change Managers. Change Management is governed by ITIL framework which has helped many organizations around the world to streamline their processes (e.g. NASA, Walt Disney, Deutsche Telekom etc.). The change process as defined by ITIL would not be feasible without a perfect documentation of all assets and changes made to them which is the main responsibility of a Change Administrator. In the same year we also created a new SLA Reporting Team to monitor and evaluate the quality and availability levels of Verizon services.

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Global Logical Provisioning

Global Logical Provisioning
 

The Global logical Provisioning (GLP) team were the first technical group in Ostrava. In 2007 the team started with 5 people, called the European PVC team reporting directly to our key client in Sweden. The team were responsible for connecting the physical line.

Intitially the customers were sceptical but very quickly noticed the improvement in the service. The initial feedback was that we were more responsive. We immediately measured the lost calls which were at 40%. Within a few months the lost calls were reduced to 2%. We also instigated a monitoring system to ensure there was a set criteria for the response times.

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International Customer Service Centre

 
  • Our approach is to work in partnership with you. This is OKIN’s core focus. Ensuring your customers – Our customers receive the best Customer Service 24/7, 365 days a year.
  • Providing world class Customer Service to multi-national enterprises.
  • We pride ourselves on our quality and customer first attitude.
  • Providing bespoke language based technical support for some of the world’s leading multinationals.
  • Through core languages such as English, French, German, Spanish, Italian, Portuguese, Dutch, Swedish, Polish, Czech, and Slovak.
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