We are a multicultural dynamically growing company that specializes in providing business processes and services. Founded in 2004 as a shared services center for a leading global telecommunications company. We have driven our transformation into a full-fledged “Business Process” partner providing services across the Globe.
We improve our customers’ business performance, speed up implementation times and increase customer satisfaction. We can do this separately but we achieve the biggest results through mutual synergy by merging services into one integrated process.
inbound calls received per year
CISCO certified engineers
Your business, your way, we’re here to help. So if you simply wish to engage better processes on your own or rebuild with your own SSC, we will assist with our know-how.
Our experience is your push-through the normal steps of change; evaluation, preperation of plans, implimentation, and evaluation. We are your assistance to help you realize the needed outcomes.
We have various vacancies for graduates and senior candidates in admin and it fields.
In 2012 Okin started with the Change Management Admin team of 9 people for our key client; the largest Telecommunication Company in the world. They needed admin support for their key Change Managers. Change Management is governed by ITIL framework which has helped many organizations around the world to streamline their processes (e.g. NASA, Walt Disney, Deutsche Telekom etc.). The change process as defined by ITIL would not be feasible without a perfect documentation of all assets and changes made to them which is the main responsibility of a Change Administrator. In the same year we also created a new SLA Reporting Team to monitor and evaluate the quality and availability levels of Verizon services.MORE INFO
The Global logical Provisioning (GLP) team were the first technical group in Ostrava. In 2007 the team started with 5 people, called the European PVC team reporting directly to our key client in Sweden. The team were responsible for connecting the physical line.
Intitially the customers were sceptical but very quickly noticed the improvement in the service. The initial feedback was that we were more responsive. We immediately measured the lost calls which were at 40%. Within a few months the lost calls were reduced to 2%. We also instigated a monitoring system to ensure there was a set criteria for the response times.MORE INFO