The European Customer Solutions and Repair (ECSR) is the Network Operations Center (NOC) with an integrated Service Desk function supporting strategic customers with complex network solutions and premium service requirements. It provides end-to-end support of multiple network technologies (LAN, W-LAN, WAN, WAN Acceleration, VoIP, UCC…). A primary function of the NOC is Incident Management, i.e. the restoration of services after service-impacting failures and outages. Our network engineers work in shifts to make sure there is support provided to our customers every single hour in the year.
We started in 2011 with 13 engineers. As the customer base grew and the aforementioned processes couldn’t be supported within one team, we’ve established 3 other teams and grown to a department of 150 employees! This year we are setting up the 5th team and still growing.