Back Office Solutions

Where there's value-add in multiple tasks, OKIN BPS Back Office Solutions will be engaged. Caring for your clients made easy with assistance, data, structure and cleansing, change engagement, and administrative needs. OKIN BPS has been providing Back Office Solutions for 12 years and counting.

Value Proposition:

Long term and complcated projects dont happen by themselves.  It requires tracking, energy, collaboration, milestone evaluation, monitoring, reporting, and change control.  OKIN BPS knows the cost effects of time, P&L management, and resource engagement to get your complex solutions delivered.

Service Description:

OKIN BPS has a long-standing model for Project Delivery. We can provide project support as PMO, reporting, and/or processes (projects within the main project) or manage full project scales long or short term.

The scope of the Projects can cover the following areas:

  • one-off
  • physical
  • logical and virtual
  • business process structure changes, and
  • Lean projects
with fulfilment of defined benchmarks, applying measurements desired and P&L involvement.


Value Proposition:

At OKIN BPS we have faced the demons of capacity and costs in Project Management by adding support behind. Find your capacities by layering behind your Project Managers projects within projects, coordination of tasks, measurement and reporting support, and presentation creation and assistance.


Service Description:

OKIN BPS Project Support service is part of OKIN BPS’ PM methodology. It is focused on providing timely and accurate support to all project management levels (from junior PM to Program Management Office) using industry best practises and tools. This allows the PM to focus on management of key project deliveries and dependencies while the support office takes care of administrative work, documentation, reporting, business case preparation and tracking, as well as preparation of presentations to stakeholder.


Value Proposition:

If your product is complicated enough to require design of service, OKIN BPS Solutions Architecture and Design is there to engineer the answers. Save money with the right design first time, satisfy customers by making your difficult world simple for them.

Service Description:

Complicated product or service sets require someone to make it simple for the client. OKIN BPS is there to take the mystery out of the clients’ minds.


Value Proposition:

OKIN BPS Billing and Contract Teams will make sense out of complicated, multiple SLA environment, enterprise client relationships. Once you have agreed the service, OKIN BPS teams can help you avoid client credits, achieve first-time-right billing, with assistance to the client to help sort out possible concerns they might have.

Service Description:

Performance of complex client billing inquiries, such as first-bill reviews, contract management fulfilment/SLA reviews and credit structures, reconciliation, mediation and mitigation of client disagreements with the aim of saving money on credits and correcting processes to avoid the same going forward.


Value Proposition:

OKIN BPS’ proven methodology combines manual data entry with automation tools (e.g. RPA) as well as independent quality assurance in order to deliver fast, accurate and timely service. Our scalability allows to provide high volume BAU work as well as better handling of any ad-hoc requirements (system migrations, new products implementation, mergers/acquisitions, new platform implementation and similar).

Service Description:

Data entry service provided by OKIN BPS consists of various processes focused on population of data records in customer’s systems. These processes include:

  • manual data entry from paper records (e.g. customer contracts, change requests, order entry, network configuration documents, project documentation…)
  • consolidation of data records from multiple sources and various combinations (hand written, printouts, scanned documents…)
  • semi-automated conversion of information from paper to data form (including RPA utilization)
  • formatting and standardization of data
  • automation to assist in structuring data for input/entry with artificial intelligence learning the structures needed for ongoing improvement of speed and accuracy
  • as we have long term experience (12 years plus) dealing with customer data, network-specific information, order management, service provisioning and assurance as well as billing and collection, our resources understand the information being entered and also provide suggestions regarding improvement of the entry process and data quality.


Value Proposition:

OKIN Data Validation Methodology combined with experienced and highly skilled staff allows for quick addressing of data quality issues in a cost effective manner and clear evaluation of achieved results due to Artificial Intelligence-enhanced (AI) steps. State of the Art Extract-Transform-Load (ETL) technology that OKIN BPS employs through our sister company Datlowe, Inc. (part of OKIN Holding) allows us not only to achieve impressive efficiency but also work smart – we let the automation deal with the bulk data and deploy human Analysts to perform detailed analysis, draw conclusions and apply data correction, if necessary. Our ETL technology can automate 75% of the mundane activities leaving our Experts to focus on value-added tasks.

Service Description:

OKIN BPS data validation service is a set of processes and procedures, which help our customers to identify, address, prevent and correct various errors in the most valuable company assets – data.

We use proven methodology and techniques including automated validation tools (RPA, data quality tools, reference data utilization (e.g. address register, personal number format checking, phone number format validation…)

An integral part of this service is identification of systemic issues and suggestions how to address those to prevent further data pollution.


Value Proposition:

Are you sure that the massive amounts of data you hold and use for your business are correct? Or you struggle because of them, delay your processes and disappoint your customers? Could you estimate how much does the incorrect data costs you?

OKIN BPS drives addressing of data quality issues in a cost effective manner and clear measurement/evaluation of achieved results.

Service Description:

Data quality is a key success factor for any business, incorrect data often leads to wrong business decisions, trigger unnecessary costs, negatively influence customer satisfaction and prevent companies from full utilization of various IT solutions.

OKIN BPS data cleansing service consists of multiple processes and procedures that address this problem. Main activities typically performed:

  • definition of data quality
  • data quality assessment
  • definition of data cleansing procedure based on assessment outcome
  • manual data cleansing (although various tools allow for semi-automated data cleansing, in most cases manual interventions are inevitable)
  • automated data cleansing (RPA, format standardization, utilization of various data etalons)
  • data enrichment.


Value Proposition:

Data Migration is always a key success factor to any new system/platform implementation. OKIN’s proven methodology and implementation experience allows to minimize risk of failure while keeping costs down.<./p>

Combined with the latest technology (RPA, text intelligence), data migrations are performed efficiently with minimal errors.

Service Description:

Mergers, acquisitions, implementation of new IT solutions, organization changes – all these activities lead to massive data migrations. OKIN BPS has many years of experience providing services in this area.

We typically perform the following activities:

  • definition of data migration strategy
  • data entry (manual or semi-automated, utilizing RPA technology)
  • data conversions
  • data standardization (formatting, utilization of etalons/registers)
  • data cleansing
  • post-migration analysis.