Remote Solutions

Modern world interactions with modern interfaces.  Control your business at your centre, and let OKIN BPS Remote Solutions interface with your clients for each aspect of the client lifecycle.  From Sales, to Implementing Service and Solutions, over to ongoing care in Billing, Incident Management, Maintenance, Change of Service, and back around to increasing wallet share, we are there assisting with language, and functionality engaging multiple communication channels. Efficiency and great care to satisfy your clients, to let you focus on your core.

Value Proposition:

You will enjoy increasing customer service standards: our proven track record: 37% increase in measured Customer Satisfaction scores within 7 years. You do not have to invest monies into the re-acquisition of customers: our customer care will keep them with you.

Service Description:

The Customer Service Centre manages all customer service enquiries, 24/7, 365 days a year in up to 16 international languages. This can be from a straight forward enquiry to something very complex or even not service-related. We manage the whole process
from the initial enquiry to full resolution. The goal is to add value, and make it as cost effective as possible. The Customer Service Centre combines both First and Second line support in a efficient and seamless manner.

Anytime you offer customer care in multiple languages or attend your clients by remote channels, this product is addressing all your needs in a holistic and bespoke manner. All you need to do is to entrust your clients to us and watch the customer satisfaction flourish.

Our aim is to increase customer service standards, whilst working in complete partnership with the client. Representing the client, following best business practice, working within agreed guidelines, whilst exceeding agreed KPIs; resulting in higher levels of customer satisfaction.

Our can focus your time and resources on your core products and services and we will attend to your client’s needs.

You can benefit from reducing costs, and having more time to focus on growing your revenue: growing your company.

You no longer need to own the operational responsibility, but OKIN BPS Remote Solutions allows you to retain the accountability and control.


Value Proposition:

Seamless coordination of inputs to deliver services to your clients with 12 year track history. Your revenue is the real delivery.

Service Description:

OKIN BPS acts as interface with client opportunities sent via chat, online application, or phone as expansion of existing client relationship, change management as well as new clients services setup.

If you deliver your products and services in an organized sequential way, regardless of complexity and type of service or industry,

our service implementation team is ready to take over the whole life-cycle of the implementation. From contract to fully implemented service.

For 12 years we have been delivering services for end-clients, working in all aspects from opportunity to contract to billing. Our experience includes data entry, validation, credit check, pricing, product quoting, contracting, logistics, partner relationship engagement (where needed), project coordination and even with project management overlays.

All you need to do is to let us engage all the processes and parties involved to enjoy trouble-free implementation with shortened lead times. No doubt that your clients will appreciate shorter delivery times and you will benefit from earlier revenue realization.


Value Proposition:

By removing any non-customer facing activities from your Sales force you can sell twice as much with the same amount of Sales people.
Your customers will appreciate a more accurate and quicker bid response – our proven track record of quotes/orders rejection rate back to sales reduced from 74% to 3% in 3 years the moment sales support was implemented.

Service Description:

Have you ever desired to improve your sales process efficiency and increase the valuable time your sales people spend with your
clients? How to make your clients-to-be satisfied with your proposals and how to be the first who submit a proposal during the bid process?

Our products do exactly that – via direct assistance with or as your back office functions by placing the OKIN BPS Sales Support interfaces with your clients’ single-point-of-contact oriented to the sales relationship. This results in more time freed up for direct sales engagement by your sales teams/personnel. Your long term relationship building sales endeavours no longer need to deal with paperwork, back-office discussions, and preparation for negotiations or simply navigating in myriad of products, production systems and process changes and updates.

Let our Sales Support team be your key to better, faster throughput of the sales conversations. We can create quotes for service, engage with product or service setup and manufacturing, liaise with or assist as your pricing and even legal teams. Let your sales people to sell and leave the rest on us.

We are adept with a full range of service from simple one-off quoting up to full and extensive RFI/RFP support and help, complete with automated workflows, streams, task engagement, group collaboration, and individual team or person assignments.


Value Proposition:

While this service might be perceived as necessary-only we believe that any client would appreciate speed of service, accuracy of capture and hassle-free First Line Support.
Our speciality is multilingual support with high first-touch resolution ratio. We have a proven track record of dealing with a high volumes of requests, quickly and accurately. Together with our multi-lingual expertise, this results in high levels of first touch resolutions and customer satisfaction.

Service Description:

This is the right product for any client engagements (regardless of the service or product or industry) if you interact with your clients via remote communication channels and log and refer out their enquiries. The services can be offered in native languages 365 days 24/7.

Unlike the Multilingual Customer Care Centre the essence of the service is time-to-resolve, ease of use and service friendliness. The First Line Support postulate is that any request has to be logged correctly, resolved if possible while waiting or rooted to the right Second level Support.

The standard processes supported by First Line Support covers troubleshooting, connectivity checks, power cycling of equipment, password resets. Basically anything that be resolved within minutes or referred out for Second line care. The product is highly customisable and can be deployed on any process or service line.


Value Proposition:

Efficient management of billing inquiries prevents delays in payment, thus improving company cash-flow.
Improving billing inquiry (claims) process has also a direct and positive impact to customer satisfaction.

Service Description:

Incoming client enquiries on complex billing structures for enterprise end-users. Bespoke or mass client interface for client-initiated billing issues, such as first-bill reviews, SLA/credit monitoring, and ongoing client-required analysis.


Value Proposition:

OKIN BPS’s 12 year experienced remote service team will process and validate all orders efficiently, with a high level of accuracy – first time. This will result in a positive impact on the order to cash cycle.
Our proven track record is decrease of time-to-deliver by 84% in 4 years.

Service Description:

Using the OKIN Remote Solutions existing or new clients can easily submit their request for Sales engagement, new product, existing product change, moves, and/or additions. Our Remote Solutions can transfer incoming requests not placed directly into online-interfaces to correct systems to ensure proper and smooth flow of the new requests made by clients or end-users..


Value Proposition:

Our experience in dealing with Field Assistance and/or Third Parties is your gain in time and energy. Locality, equipment, know-how, efficiency, and liaising all with the client has to create value. At OKIN BPS we agree, and have a proven track record to make sure your resources are coordinated, ready, and used with sound business intellect.

Service Description:

In cases where physical assistance and/or physical attendance for service to be rendered is needed. Our Remote Solutions can assist with incoming requests and dispatch the help needed.


Value Proposition:

Let OKIN BPS work in highly escalated, critical location, with our pre-planning and engagement. OKIN BPS has built a reputation on being able to control resources for required outputs.

Engaging clients with resources needed to resolve issues and turn negatives into happier clients, we are there as your interface.

Service Description:

Communication with the customer, coordination with other troubleshooting parties with the aim to locate causation of outage, manage timely resolution, keep periodical execution communication to customer. Once solved incident manager also takes care of incident report analysis (RFO = reason for outage) including follow ups (lessons learnt).


Value Proposition:

You can benefit from our 12 years of expertise in delivering complex products and services. This will ensure that all enquiries are dealt with in a knowledgeable, and efficient manner, saving you time and creating value and efficiency for your customers.

Our experts are ready to quickly communicate any potential sales opportunities, having a positive impact on your sales.

Service Description:

The customer can call directly to a ‘Product Expert’ and ask all product associated questions. Depending on the complexity of the query, the customer can receive a more detailed or visual response ( e.g. Point of Sales, material, PPP and video). The product expert will also be trained to pass on any potential sales enquiry (up-selling opportunity, up-grade, additional product) to the sales dept.